Return and refund policy
RETURNS
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Our returns policy is for 30 days. If more than 30 days have passed since your purchase, we are unfortunately unable to offer refunds or exchanges.
To be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
Certain types of products cannot be returned. For example, perishable products such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In certain cases, only partial refunds will be granted: (where applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, that is damaged or that is missing parts for a reason that is not due to an error on our part.
* Any item returned more than 30 days after delivery.
Refunds (where applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know whether your refund is approved or refused.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or missing refunds (where applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially recorded.
Then contact your bank. There is often a processing time before the refund is posted.
If you have followed all these steps and still have not received your refund, please contact us at the following address: contact@kreou.com
Exchanges (where applicable)
We will only replace items that are initially faulty or damaged. If you would like to replace your item with the same one, please email us at contact@kreou.com and send your item to: 27 chemin du moulin de kerlavret, Ploemeur, Morbihan, 56270, France
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you later, we will send them the refund and they will know that you have returned their gift.
Shipping
To return your product, you must send it to the following postal address by regular mail: 27 chemin du moulin de kerlavret, Ploemeur, Morbihan, 56270, France
You are responsible for the shipping costs associated with returning your item. They are not refundable. In the event of a refund, the return postage will be deducted.
Depending on where you live, the time it takes to receive your exchanged item may vary.
If you are sending an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.
Contact Us
By mail: contact@kreou.com
By phone : +33 07 56 97 51 57
Our adress : 431 Quai de Malakoff, 44000 Nantes, France