Shipping policy

Shipping policy

 

First of all, it is important to understand that processing times are not included in shipping times and are in addition to them.

 

All orders are processed within 0 to 2 working days (excluding weekends and public holidays) after receipt of your order confirmation e-mail. You will be informed again when your order has been dispatched.

 

However, delivery times may be delayed due to high order volumes, shipper strikes or other unforeseen circumstances.

 

Rates and estimates for domestic shipments

 

Shipping costs for your order will be calculated and displayed at the time of ordering.

 

We offer a flat rate of 0 PHP for shipments to Philippines.

 

Delivery option Estimated delivery date Price

Free delivery 4 to 7 working days 

 

How can I check the status of my order?

 

When your order is shipped, you will receive an e-mail notification containing a tracking number that you can use to check the status of your order. Please allow 48 hours for tracking information to be available.

 

If you have not received your order within X days of receiving the shipping confirmation e-mail, please contact us at contact@kreou.com with your name and order number.

 

You can also track your order on the "Track my order" page of the website.

 

Refunds, returns and exchanges

 

For more information on our returns policy, please click on this link: https://kreou.com/pages/return-and-refund-policy

 

We accept returns up to 30 days after delivery, if the item has not been used and is in its original condition, and we will refund the total amount of the order minus the return shipping costs.

 

If your order arrives damaged, please email us as soon as possible at contact@kreou.com with your order number and a photo of the item. We will deal with these issues on a case-by-case basis, but will do our best to find a satisfactory solution.

 

If you have any further questions, please do not hesitate to contact us at contact@kreou.com.

 

Contact Us

By mail: contact@kreou.com
By phone : +33 07 56 97 51 57
Our adress : 431 Quai de Malakoff, 44000 Nantes, France